Legal

Privacy Policy

Last updated 19 September 2026

Who we are

Healing Hand is a Traditional Chinese Medicine and holistic recovery practice based at Cheriton Court, 139 Green St, Eastbourne BN21 1SB. This policy explains what personal data we collect through this website, why, and what rights you have over it.

Information we collect

When you submit our contact form, we collect the information you provide: your name, email address, phone number, the treatment you're interested in, and any message you write — which may include details about your health or condition that you choose to share with us.

We don't use cookies, analytics or tracking scripts on this site. The only third parties involved in running it are:

  • Web3Forms — processes and delivers contact form submissions to us by email. They do not use your data for any other purpose.
  • Google Fonts — loads the typefaces used on this site from Google's servers, which may process your IP address as part of that request.

How we use your information

We use the information you submit solely to respond to your enquiry, arrange or manage your treatment, and keep basic records of client care. We do not sell, rent or share your information with any third party for marketing purposes.

How long we keep it

We keep enquiry and client information only for as long as needed to respond to you, provide treatment, and meet any professional record-keeping obligations — after which it's securely deleted.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct or update it
  • Ask us to delete it
  • Object to or restrict how we use it
  • Request a copy in a portable format

To exercise any of these rights, contact us using the details below. You can also complain to the UK Information Commissioner's Office (ico.org.uk) if you have concerns about how we handle your data.

Data security

We take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, but we don't store payment details or other sensitive data on this website itself.

Children

This website and our services are not directed at children under 18.

Changes to this policy

We may update this policy from time to time to reflect changes to the site or our practices. The date above shows when it was last revised.

Contact us

Healing Hand, Cheriton Court, 139 Green St, Eastbourne BN21 1SB
samirmalik0680@gmail.com · +44 7714 719594